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The Webex Meetings desktop app package includes two parts: the in-meeting app, which allows you to host or participate in meetings, and the pre-meeting app, which resides on your desktop.
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You can use the pre-meeting desktop app to manage your meetings, whether or not you have a Webex account. If you sign in with an account, you can start meetings instantly, schedule meetings, join your scheduled meetings, add integrations to join meetings from other apps, and detect nearby video devices. If you don't have an account or haven't signed in, you can still use the Webex Meetings desktop app as a guest to see your upcoming meetings, easily join your meetings, and connect to a video device.
Download and Install the Webex Meetings Desktop App
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The Webex Meetings desktop app automatically downloads after starting or joining a Webex meeting from a Webex site or email invitation. Click the installation file to install it. Refer to the New Webex Sign-In Users and the New Webex Guest Users sections in the Cisco Webex Meetings Desktop App Installation Matrix.
If you want to install the app without joining a meeting first, you can also download it manually. Go here to get the download file, then follow steps 3—5 below to install the file.
Customers who are locked down to a specific meeting application version should get the download file directly from their Webex site. Follow the steps below.
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If you have a previous version of the Webex Meetings desktop app, you have to uninstall that version before installing the new version. |
| 1 | Sign in to your Webex site. |
| 2 | Select Downloads > Cisco Webex Meetings Desktop App > Download. |
| 3 | Run the .msi (Windows) or .dmg (Mac) installation file and follow the instructions. The Webex Meetings desktop app opens when the installation is complete. |
| 4 | Enter your email address and select Sign In. |
| 5 | Select or enter your Webex site URL, and then enter your password. |


If your site administrator has turned on Webex Productivity Tools options for your Webex site, all Webex Productivity Tools are installed automatically on your site. In addition, whenever newer versions are available, Webex Productivity Tools are updated automatically.
If necessary, you can also download and install Webex Productivity Tools manually.
If you have a previous version of the Productivity Tools, uninstall that version before installing the new version. |
Before installing Webex Productivity Tools, ensure that your computer meets the following minimum system requirements:
You must have administrator privileges for your computer.
Refer to the Webex Meetings Suite system requirements for supported operating systems, browsers, and other minimum system requirements (WBS39).
| 1 | Log in to your Webex site. |
| 2 | Select the Webex Meetings tab. |
| 3 | In the left navigation bar, under Support, select Download. |
| 4 | On the Webex Meetings Downloads page under Productivity Tools, make sure Mac is selected, and then select Download. |
| 5 | Save the cwptools.dmg installation file to your computer. |
| 6 | Open the cwptools.dmg file, and then open the Webex Productivity tools.pkg file that appears. |
| 7 | When prompted, enter your email address, password, and Webex site URL. |
Set Up Webex Productivity Tools

To set up Webex Productivity Tools or to verify your settings, open the Preferences dialog box, using one of the following options:
| 1 | To set up Webex Productivity Tools or to verify your settings, select Preferences from the Webex menu on the Mac menu bar. |
| 2 | Make any necessary changes to the following:
|